The Process Communication Model® (PCM) is the world’s premier tool based on human behavior. It enables the user to defuse tension and resolve conflict with all personality types and teach them how to re-engage with others in a healthy and productive dialogue.

With some people, our communication just naturally clicks. And with others, it seems to follow a repeating pattern of tension leading to blame, attacks, or pulling away. These breakdowns are frustrating and can damage relationships and workplace effectiveness, but we just don’t understand why some people seem to see things so differently and behave in ways we find difficult to deal with.

By nature, people are born with 1 of 6 unique and different personality profiles that drive different communication preferences and behaviors. Research shows that effective communication occurs only when we communicate in a way that works best for the other person. When we communicate only in our preferred perception, the common result is miscommunication and distressed relationships.

Only PCM teaches a complete set of Adaptive Communication Skills that enable us to build Positive Personal Connections with almost anyone, even hard-to-deal-with people who see the world very differently from us, resulting in more effective leadership and increasing organizational influence.

The Process Communication Model® Value Chain

By stepping back to observe the entire process, we see that PCM’s initial impact is to build people’s “Personal Power” through improved communications and personal connections. Then, empowered with these personal skills, PCM-trained individuals build their ability to diffuse tension, resolve conflict and re-engage their team mates in a healthy and productive dialogue.

History of Process Communication Model®

This model was created by the American psychologist Dr. Taibi Kahler in collaboration with NASA in the late 70s, to build complementary teams of astronauts and predict reactions under stress within these teams. Dr. Taibi Kahler developed the model across multiple applications, including management, team-building, recruitment, coaching, negotiation and sales, as well as applications for families, couples and educational settings.

Reliability and Validity of Process Communication Model®

More than 1 million people have been trained or coached by a worldwide network of 2,500 Process Communication Model® certified trainers and coaches,

  • The Process Communication Model® provides a reliable and validated method of identifying and understanding personality structures, the impact of life events, and communication dynamics.

  • It is based on a award-winning, scientific clinical discovery
. PCM is the only such model that has originated from behavioral observation.